05 / COMMON QUESTIONS
Before your visit
Endoscopy is by appointment. Confirm the examination location and individual preparation instructions with the nurses.
01
Appointments & visiting
Which address should I go to?
Consultations and endoscopy may be arranged in Central or Tsim Sha Tsui. Confirm your exact location and time with the nurses when making your appointment.
Do I need an appointment?
Yes. Consultations and endoscopy are by appointment, Monday to Saturday. WhatsApp is the preferred way to contact the nurses as phone lines may be busy.
Can you assist with insurance documents?
Assistance with claim documents for major Hong Kong insurers and selected overseas policies with Hong Kong coverage is available at no additional charge for the document assistance. If you plan to claim, bring your insurance card or membership/policy number if available, and any claim form. You can still attend without them. Please check coverage and reimbursement with your insurer.
02
Examination preparation & arrangements
Is bedside ultrasound available at both clinics?
Bedside ultrasound is available only at the Tsim Sha Tsui (TST) clinic.
Can I have an OGD on the day of consultation?
Same-day OGD examination is available. Six hours of fasting is required beforehand.
Can I have endoscopy and blood tests on the same day?
Same-day endoscopy and blood tests are subject to insurance pre-approval limitations. Please confirm with the nurses before proceeding.
What bowel preparation options are available for colonoscopy?
We offer GI Clean, Pico-Prep, and Linzess Modified preparation regimens. Patient safety is our utmost concern, and the regimen is selected based on the individual patient profile.
Can I choose or change my own bowel preparation?
Please follow the individual bowel-preparation instructions given by the nurses rather than changing regimens yourself. If you are unsure about fasting or cannot complete the preparation, contact the nurses before your examination.
What should I tell the nurses before an examination?
Please tell the nurses about medicines you take (especially blood thinners or diabetes medicines), medicine allergies, and relevant medical conditions. Do not stop or change prescribed medicines unless advised by your healthcare professional.
Can special procedures be arranged?
Video capsule endoscopy, manometry, Bravo pH, and ERCP are available but require additional time to arrange. Please notify the booking nurse.
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Further reading
06 / CONTACT
Contact the practice
Consultations and endoscopy are by appointment, Monday to Saturday. Phone lines may be busy; please contact the nurses via WhatsApp where possible.
Please do not send sensitive medical details in a message. Confirm your exact practice location when booking.