Before your visit
Endoscopy is by appointment. Confirm the examination location and individual preparation instructions with the nurses.
Before you see Dr Ng
A little preparation can help your visit feel calmer and go more smoothly. Do not worry if your records or notes are incomplete—bring what you have. Please follow any individual test or procedure instructions you have been given.
There may be a wait
We are sorry if you are kept waiting. Dr Ng gives each patient his full attention, and sometimes an earlier consultation turns out to be more complex than expected and runs longer.
When it is your turn, you will receive the same care and attention. Consultations are not always the same length, but the attention is. Allowing some extra time on the day helps.
Rooms can feel cool
Our centres use high air-exchange ventilation, which helps keep air moving and supports infection control when the clinic is busy.
Rooms may feel cool. If you feel the cold easily, a scarf or light jacket is a good idea, and please let the team know on arrival or at any time you feel cold.
Your current medicines
Please have the names of your current medicines ready. Any of these works:
- The actual packs or bottles
- Clear photos showing the labels or names
- A written list
- Medication records from a hospital or clinic
Include doses and how often you take them if you can, along with supplements and Chinese medicines. Please do not stop or change any medicine yourself.
eHealth can share records from both public and private providers, but it may not show everything you take. Please bring or list medicines from private doctors, pharmacies or elsewhere as well.
Allergies
If you have had a reaction to any medicine, note the medicine name and what happened, for example a rash, wheezing or swelling.
Previous reports
Blood tests, endoscopy and scan reports, discharge summaries: from public or private care, in any language, all are welcome. Incomplete records are fine. Bring what you have.
Symptoms and questions
It helps to jot down when your symptoms started, how they have changed, what worries you most and what you would like to ask.
Notes prepared with the help of AI are welcome too. Bring them along and we can go through them together.
Individual preparation
An ordinary consultation does not usually require fasting unless your healthcare team has advised otherwise. If a test or procedure is planned, follow the fasting and preparation instructions from our nurses. Do not stop medicines or change doses without instructions. If anything is unclear or you cannot complete the preparation, please contact our nurses beforehand.
Your appointment
Please confirm your appointment time and clinic location before you set off. If you are running late or cannot attend, contact our nurses as early as you can.
If you plan to claim on insurance, you may bring your insurance card, policy details or claim form. It is fine if you do not have them.
Using AI to prepare for your visit
If AI helps you summarise your symptoms, organise your medical history or think of questions to ask, we welcome that. Bring your notes along—we can look through them together.
Sometimes, information from AI may not quite fit your situation. That does not necessarily mean you have misunderstood or that the AI is wrong. General medical information often needs a little more context—such as your symptoms, medical history and test results—to make sense for you.
Part of our job is to help you work out what is relevant to your health and talk it through in a way that makes sense to you. You do not need to have everything figured out before you come. Questions are always welcome, both during your consultation and afterwards.
Appointments & visiting
Which address should I go to?
Do I need an appointment?
Can you assist with insurance documents?
Where can I find the fees?
Examination preparation & arrangements
Is bedside ultrasound available at both clinics?
Can I have an OGD on the day of consultation?
Can I have endoscopy and blood tests on the same day?
What bowel preparation options are available for colonoscopy?
Can I choose or change my own bowel preparation?
What should I tell the nurses before an examination?
Can special procedures be arranged?
Why do I need a low-residue diet before colonoscopy?
Bad-weather arrangements
Outpatient services
Outpatient consultations are automatically cancelled while Tropical Cyclone Warning Signal No. 8, 9 or 10 is in force, or while a Black Rainstorm Warning is in place.
Outpatient endoscopy services
Outpatient endoscopy patients will be contacted individually in anticipation of bad weather.
Inpatient services
- Existing inpatients will continue to receive their usual care without additional charge.
- If you have not yet set off for the hospital, stay somewhere safe and contact the clinic for instructions.
Elective procedures
If you are scheduled for an elective procedure and your health changes (for example, a significant febrile illness), you feel unfit to proceed, or you have other concerns, contact the clinic before taking any bowel preparation on the night before the procedure.
Consultation and procedure fees
See the fee section under Visiting the clinic for consultation and endoscopy fees. For an individual quotation, please contact us and specify whether you are considering our centre or a hospital.
Further reading
Contact the practice
Consultations and endoscopy are by appointment, Monday to Saturday. Phone lines may be busy; please contact the nurses via WhatsApp where possible.
Confirm your exact practice location when booking.